Error code 5608 when starting the BlackBerry Dispatcher after moving the BlackBerry Configuration Database to a remote Microsoft SQL Server

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Error code 5608 when starting the BlackBerry Dispatcher after moving the BlackBerry Configuration Database to a remote Microsoft SQL Server

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** Products
** Environment
** Overview
** Cause
** Resolution

/html; charset=UTF-8" http-equiv="Content-Type"/>Error code 5608 when starting the BlackBerry Dispatcher after moving the BlackBerry Configuration Database to a remote Microsoft SQL Server

.DocInformation{ float: right; width:230px; color: Black; font-family: Verdana, Geneva, Arial, Helvetica; font-size: 8pt; font-style: normal; font-variant: normal; font-weight: normal; text-align: left; text-decoration: none; text-indent: 0em; text-transform: none; BORDER-RIGHT: 1px solid; PADDING-RIGHT: 5px; BORDER-TOP: 1px solid; PADDING-LEFT: 5px; PADDING-BOTTOM: 5px; BORDER-LEFT: 1px solid; PADDING-TOP: 5px; BORDER-BOTTOM: 1px solid; BACKGROUND-COLOR: #f9f9f9; border-color: #a0a0a0; } Contents [show]
** Products
** Environment
** Overview
** Cause
** Resolution

Doc ID: KB10058
Modified Date: 01-12-2010
Document Type: Support

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Products

• BlackBerry® Enterprise Server

Environment

• BlackBerry® Enterprise Server software versions 4.0 and 4.1

Overview

When trying to start the BlackBerry Dispatcher, after moving the BlackBerry Configuration Database to a remote Microsoft® SQL Server®, you receive error code 5608.



Cause

This issue may be caused by one of the following:

1. The Microsoft SQL Server does not have the error codes in the master table database for the BlackBerry Dispatcher service to start.
2. The BlackBerry Configuration Database transaction logs are full.

Resolution

Complete the appropriate resolution.

Cause 1

The Microsoft SQL Server does not have the error codes in the master table database for the BlackBerry Dispatcher service to start.

Resolution

1. Extract the service pack for the BlackBerry Enterprise Server software version that you are using to a folder location.
2. Copy the Database folder from the extracted folder location to the remote Microsoft SQL Server.
3. Open the BESMgmt.cfg file in a text-editing application (for example, Microsoft Notepad).
4. Type cmd=INSTALL.
5. Make sure the Microsoft SQL Server name is correct.
6. Enter a new BlackBerry Configuration Database name (for example, BESMgmt2). This will be a temporary database that will be deleted after creation.Save and close the BESMgmt.cfg file.
7. Open a command prompt and navigate to the database folder.
8. From the command prompt, type createdb besmgmt.cfg.
9. Verify that the account that you are logged in to the Microsoft SQL Server with has access to the BlackBerry Configuration Database.
10. Delete the temporary database that was created.
11. Start the BlackBerry Dispatcher service.

Cause 2

The BlackBerry Configuration Database transaction logs are full.

Resolution

1. Back up the transaction logs on the database server for the BlackBerry Configuration Database.
2. Increase the maximum size of the transaction logs.

Both steps can be performed by following KB03968.



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